FAQs
General Questions
What types of products does Scootgeek offer?
Scootgeek specialises in a variety of personal electric transportation solutions including hoverboards, electric scooters, and e-bikes.
Are your products safe to use?
Yes, safety is a top priority at Scootgeek. All our products undergo rigorous testing to ensure they meet safety standards. We also provide safety guidelines and recommendations for all our products.
Do you have a physical store where I can test your products before purchasing?
At this time, Scootgeek operates exclusively as an online store. However, we strive to provide detailed product descriptions, specifications, and customer reviews to help you make informed purchasing decisions.
Buyer Questions?
What's the difference between a 6.5 and an 8.5 Hoverboard?
The 6.5 Hoverboard features standard 6.5-inch smooth wheels, ideal for flat surfaces. In contrast, the 8.5 Hoverboard comes with 8.5-inch wheels designed for superior grip, making it perfect for off-road use on rougher terrains such as grass and gravel. Additionally, the 8.5 Hoverboard model boasts a robust and durable aluminum shell, while the 6.5 Hoverboard model is equipped with a hard plastic shell.
What's the difference between a GoMonster and a GoRacer Hoverkart attachment?
The GoMonster Hoverkart features an off-road solid rubber front tire and suspension, providing a smoother and more comfortable ride over rough terrain. While it is most compatible with the 8.5 Hoverboard, it can also be used with a 6.5 Hoverboard. On the other hand, the GoRacer Hoverkart has hard plastic wheels and lacks suspension, making it best suited for use with the 6.5 Hoverboard on flat surfaces.
What's the age range to ride a Hoverboard/Hoverkart?
8+ is the recommended age to ride a Hoverboard/Hoverkart; however, if you’re above 4 stone and under 18 stone, you’re technically within the weight range to ride a Hoverboard/Hoverkart.
Does the product come with a warranty? If so, how long does the warranty last for?
All electronic products purchased from us come with a 12 months warranty. If you experience an electronic related issue with your product, we’re here to get that issue resolved under warranty.
What do I do if I'm experiencing an issue with a product I've purchased?
If you experience an issue with your product, please email us with a detailed description of the issue, and if possible, we recommend attaching either an image or a video to the email that best demonstrates the issue you’re experiencing; this will help our team to diagnose the issue. Once we have received your email, you’ll receive a response from our Customer Support Team within a 24 hour period explaining the steps we’ll take to get your item returned.
Care Information
How to Master Reset your Hoverboard?
Here is a link on how to perform a master reset on your hoverboard.
How to attach your Hoverkart to your Hoverbaord
- Place hoverboard in between hoverkart clamps
- Pass the strap under the hoverboard and pass through the hoverkart clamp.
- Pull the straps tight and fasten.
- Enjoy your Hoverkart
How to attach the protective tabs to your hoverkart?
Step 1 – Remove the cut out part on the pad to make a second hole
Step 2 – Remove the backing
Step 3 – Line up the adhesive pads at the back so the top hole that you have made by removing the cut out is in line with the hole on the Hoverkart frame so that the straps can pass through
Step 4 – Push the bad down and apply pressure to make sure that they stick to the Hoverkart frame
How to correctly position your Hoverkart on to your Hoverboard?
- Make sure the straps are not attached too tightly across the sensor pads
- Make sure the hoverboard is off whilst you are attaching the go kart to it.
- When the hoverkart is attached to the hoverboard, do not turn it on/off whilst the hoverboard is on the ground. Hold the hoverkart seat up so the hoverboard is lifted slightly off the ground and then press the power button. Hold the Hoverkart off the ground in this position for 5 seconds before you slowly place it back on the ground. Doing this will take weight off of the sensors and calibrate the hoverboard correctly, preventing it from acting erratically. You must repeat this process when turning the hoverboard off.
Turning on/off self balancing feature?
1. Place the Segway Hoverboard Flat on the Floor on an even surface.
2. Switch the Segway Hoverboard on
3. Ensure both sides of the Segway Hoverboard (Left & Right) are level.
4. Hold the power button for 4 seconds until the LED lights start to flash.
5. When the lights flash, Release the on/off button and leave your Segway Hoverboard as it is for 10 seconds.
6. After 10 seconds, turn the Segboard off to complete calibration.
7. After 5 seconds, turn the Segway Hoverboard back on.
How to make sure your Hoverboard is charging correctly?
When the charger is plugged in to the wall socket, a green light should display on the charger block. When the charger is then plugged in to the Hoverboard, this green light should turn red, which indicates that the Hoverboard is charging.
Also make sure to never leave your Hoverboard on charge overnight.